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Oops, Symantec AV Takes Out Chinese Users

It turns out that a large (very large) number of Chinese users on Windows XP2 with Norton antivirus products installed are being blue screened right now. This affects users with simplified Chinese XP SP2.

It’s a terrible day for lots of Chinese users (especially Enterprise Users) who use Norton products today. Since this morning, we have received many reports from lots of users. They meet the same problem that Norton detects two system files “netapi32.dll” and “lsasrv.dll” as Backdoor.Haxdoor when they finish upgrading their database to May.17,2007 , and these two files will be deleted.

The end result it a corrupted Windows box. Symantec has since released a fixed definition file which is available via LiveUpdate. Which, would mean something if affected users could get back into their systems. Not too clear on how badly these systems are getting hosed.

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  • Liquidmatrix Security Digest » Symantec Sued By Chinese Users said,

    June 5, 2007 @ 10:58 am

    [...] I can’t say that his comes as any great surprise. After the debacle in late May which saw hundreds of Chinese user of Symantec have their computers blue screened due [...]

    Liquidmatrix Security Digest » Anti-Virus Protection Gets Worse said,

    December 21, 2007 @ 10:35 am

    [...] won’t take long before the vendors are crying foul. Lord knows that Chinese users won’t find much sympathy for the AV [...]

    Liquidmatrix Security Digest » Microsoft Mislabels Skype As Adware said,

    April 24, 2008 @ 7:16 am

    [...] it could have always been worse. Annoying for Windows users that run Microsoft AV…wait a sec. Who runs this software? By [...]

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