AppleCare Support Call Foolishness
Tom has a post that just has to be read on his experiences with the support folks at Apple. He called them when the hard drive on his wife’s laptop started to fail.
From spylogic:
“You agree and understand that it is necessary for Apple to collect, process and use your data in order to perform the service and support obligations under the Plan. This may include the necessity to transfer your data to affiliated companies or service providers located in Europe, India, Japan, Canada, People’s Republic of China or the U.S.”
Huh? People’s Republic of China? That’s nice. I couldn’t find any reference noting what Apple does with your personal “hard drive” data. They only mention your name, address, things you purchased, etc…
Now, the best part is the rather interesting transcript of his conversation with the support person. Be sure to read the full posting.
Posted by Dave Lewis
on August 21, 2008. Filed under Apple,Data Security.
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3 Responses to AppleCare Support Call Foolishness
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CJ
August 21, 2008 at 3:17 pm
Love the password and the fact the support guy didn’t seem to react.
Dave Lewis
August 21, 2008 at 3:46 pm
@CJ
The password had me laughing. Ah, I needed that.
Tom
August 22, 2008 at 7:50 am
The best part was that the tech had no reaction when I spelled out the password for him…I’m hoping he figured it out after I hung up the phone….